Here to help when you need it most.

HMS Business Hours Reporting

410-337-9755

-or- 24 Hour Claims Reporting

800-356-6563

option #9

Claims service is one of the most important functions of your insurance program. At HMS we recognize that this can often be a difficult time and our full-time staff of dedicated professionals is specifically trained to guide you through the claims process. From the initial report of the claim to the final settlement, our goal is for all claims to be handled efficiently and promptly. In the event an emergency occurs outside our normal operating hours, use the a 24-hour claim reporting line.

Our carrier partners’ direct claims reporting telephone numbers and web links are listed below. We will review proper claims reporting procedures with you and provide a complete claims kit so you have all the necessary forms needed. Upon notification we will promptly report your claim to the insurance company. We will also follow up on outstanding claims, and regularly review all open, and reserved claims.

Select your provider

TO BEGIN TO PROCESS YOUR CLAIM
Company Name Phone Number
ACE 1-800-252-4670
Agency Insurance Co. 1-800-841-5241
AIG 1-888-760-9195
Assurant Flood 1-800-423-4403
Brethren Mutual (BMIC) 1-800-621-4264
Chesapeake Employers (IWIF) 1-888-410-1400
Chubb 1-800-252-4670
Cincinnati Insurance 1-877-242-2544
Cincinnati (Glass claims only) 1-877-588-4527
Donegal Insurance 1-800-877-9006
Donegal Insurance (Glass only) 1-866-439-4527
Encompass 1-800-588-7400
FEMA 1-800-638-6620
Foremost Insurance (Farmers) 1-800-527-3907
Hagerty 1-800-385-0274
Hartford 1-800-243-5860
Hartford – AARP 1-877-805-9918
Kemper 1-888-252-2799
Markel Corporation 1-800-362-7535
Mutual Benefit 1-800-290-6361
Nationwide 1-800-421-3535
Nationwide Private Client 1-855-473-6410
Progressive 1-800-776-4737
PURE 1-888-813-7873
QBE Specialty 1-877-308-5143
Safeco Insurance 1-800-332-3226
Safeco (Glass claims only) 1-800-862-6777
Selective 1-866-455-9969
Selective (Glass claims only) 1-800-638-8961
Selective Flood 1-877-348-0552
Travelers Insurance 1-800-252-4633
Travelers (Glass claims only) 1-800-972-3541
United States Liability – USLI 1-888-523-5545
Universal P&C 1-800-470-0599
Universal P&C (Florida) 1-954-958-1200
Zurich 1-800-987-3373
Company Name Phone Number
Ace Private Risk Services 1-800-945-7461
Agency Insurance Co. 1-800-841-5241
Admiral Insurance 1-856-429-9200
Affiliated FM 1-877-639-5677
AIG 1-800-910-2667
Allied 1-866-322-3214
American Mining 1-800-448-5621
Amerisafe 1-800-699-6240
Amguard/Guard 1-888-639-2567
Amtrust 1-866-272-9267
Arch Insurance Co 1-877-688-2724
Argonaut 1-800-820-3903
Axis 1-678-746-9400
Avizent 1-888-340-4283
Berkley Mid-Atlantic 1-800-262-4178
Berkley Net Underwriters 1-800-435-1127
Berkley Regional 1-866-412-7742
Berkley Specialty Services 1-800-449-2024
Berkshire Hathaway 1-800-661-6029
Brethren Mutual (BMIC) 1-800-621-4264
Builders Mutual 1-800-809-4860
Builders Mutual (Work Comp) 1-800-809-4862
Bunker Hill Insurance 1-866-322-2442
CNA 1-877-262-2727
CNA (After hours) 1-877-575-1744
Canal Insurance 1-800-452-6911
Carolina Casualty (8A-4:30P) 1-800-874-8053
Carolina Casualty (After hours) 1-800-457-3390
Chesapeake Employers (IWIF) 1-888-410-1400
Chubb 1-800-252-4670
Cigna Insurance 1-877-925-5747
Cincinnati Insurance 1-877-242-2544
Cincinnati (Glass claims only) 1-877-588-4527
Colony Insurance 1-800-577-6614
Companion Property/Casualty 1-800-845-2724
Crum and Forster 1-800-690-5520
Distinguished Programs 1-888-355-4626
Donegal Insurance 1-800-877-9006
Donegal Insurance (Glass only) 1-800-997-7709
Employers Insurance 1-888-682-6671
Encova 1-866-452-7425
Everest National 1-800-267-1676
Excell Insurance 1-800-823-7351
Farmers Insurance 1-800-435-7764
FEMA 1-800-638-6620
Fireman’s Fund 1-800-347-3428
First Mercury 1-800-762-6837
First Nonprofit (Amtrust) 1-800-270-6324
Foremost Insurance (Farmers) 1-800-435-7764
Glatfelters Insurance 1-800-233-1957
Great American 1-800-222-0305
Greater New York 1-800-522-5504
Hanover Insurance 1-800-628-0250
Harford Mutual (after hours) 1-877-445-5826
Harleysville 1-800-892-8877
Hartford 1-800-327-3636
Hartford Steam Boiler 1-800-472-1866
Indian Harbor 1-800-832-7351
Indiana Lumbermen’s Mutual 1-800-732-0777
IWIF (Chesapeake Employers) 1-888-410-1400
Kentucky Employers Mutual 1-800-640-5364
Knightbrook Insurance 1-888-333-8198
Lexington Insurance 1-800-931-9546
Liberty Mutual 1-800-362-0000
Liberty Mutual (Middle Market) 1-800-266-2800
M.A.I.F. 1-800-492-7100
Markel Corporation 1-800-362-7535
MD Restaurant (WC only) 1-800-867-6925
Middle Oak 1-800-344-3454
Millers Mutual Group 1-800-745-4555
Mitsui Sumitomo 1-866-676-6872
Nationwide 1-800-228-6700
Navigators 1-855-444-4796
One Beacon 1-877-248-3455
Ohio Casualty (Liberty Mutual) 1-800-362-0000
PMA 1-888-476-2669
Pennsylvania Lumberman 1-800-752-1895
Penn National 1-800-766-2245
Penn Nat. (Glass claims only) 1-800-330-3038
Philadelphia Insurance 1-800-759-4961
Progressive 1-800-776-4737
QBE Specialty 1-877-308-5143
RSUI Group 1-404-231-2366
Safeco Insurance 1-800-332-3226
Safeco (Glass claims only) 1-800-862-6777
Scottsdale Insurance 1-800-423-7675
Seabright Insurance 1-866-367-7242
Selective 1-866-455-9969
Selective (Glass claims only) 1-800-638-8961
Seneca Companies 1-800-442-5723
State Auto 1-800-766-1853
Tower Group 1-888-856-5522
Travelers Insurance 1-800-252-4633
Travelers (Glass claims only) 1-800-972-3541
United States Liability 1-888-523-5545
Utica Mutual 1-800-284-3806
Westfield Insurance 1-866-937-2663
Westminster American 1-443-291-4040
XL Group 1-877-873-9742
Zurich 1-800-987-3373

HMS & The AxiKit® App

HMS has AxiKit® – a mobile App that helps guide you through the process of reporting a claim. Ask an HMS representative how you can get AxiKit®. In the event an emergency occurs outside our normal operating hours, HMS has a 24-hour claim reporting line in place to better serve you. In addition, our website offers many of our carrier partners’ direct claims reporting telephone numbers and web links.

Claims Management Services

Safety service is one of the most important functions of your insurance program. At HMS we value claims service so highly that we have a department staffed by six claims professionals. We will review proper claim reporting procedures with you. We provide a complete claims kit so you have all the proper forms needed to file a claim. We will promptly report your claim to the insurance company, follow-up on outstanding claims, and review all large, opened, and reserved claims.

Agency Consultation Services

  • Total Quality Customer Service
  • “Team Approach” Claim Handling Services
  • Experienced Agency Claim Staff
  • Complex Claim Handling Consultations
  • Reserve Analysis
  • Mitigation Practices

Risk Control Consultation Services

  • Loss Prevention Analysis
  • OSHA Training
  • Safety “Tool Box” Talks

AxiKit® Mobile App – Accident Reporting Kit

  • Step by step guidance at the accident scene
  • Protects You and/or Your Company
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