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WHAT OUR CLIENTS HAVE TO SAY

"Every time I’ve had to contact HMS for any reason I've always received excellent customer service.  I don’t ever plan to change insurance companies.  HMS is by far the best insurance company that I've ever had the pleasure to do business with.  Very professional group of people!  Thanks for a job very well done!"
              - Diane of Westminister, MD

About Us

HMS...We've got you covered.

Founded in 1943, as The Hartman Agency, the firm was originally located in the Canton House in downtown Baltimore.  The agency was established to provide surety bonds for area contractors.  This service proved to be an integral part of Baltimore's growth and development over the years.  HMS has since developed into one of the largest full-service independent insurance agencies in the United States providing comprehensive insurance products and services to individuals and businesses throughout the Mid-Atlantic region.  Our professional account service teams develop commercial insurance solutions, risk management programs, surety bond programs and employee benefit packages for small and large business owners alike.  HMS also provides a full range of personal insurance solutions for individuals; including our Private Client Group for affluent individuals.

In 2016 HMS was selected to be part of an elite group of independent insurance agencies from around the United States participating in the Independent Insurance Agents & Brokers of America (IIABA or the Big “I”) “Best Practices” Study Group. Only 254 out of 1,800 nominated independent agencies throughout the U.S. qualified for inclusion in the 2016 Best Practices Study. Qualification is based on outstanding customer retention, growth, stability and financial management.

Performance and Response are continually assessed through independent surveys; helping to define our goals and objectives. Click here for our most recent survey results.

As an Independent Insurance Agent we are proud members of Trusted Choice

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Our Location

HMS is located just north of Baltimore in Hunt Valley, Maryland.  This centralized office of operations is well equipped with the latest technology and experienced staff who serve our clients throughout a very broad geographical area.

Team of Professionals

Highly qualified personnel makes the difference.  Our staff is among the most talented and experienced in the business.  Rest assured, your questions will be answered by professionals; people who understand how industry and marketplace changes can impact your future.  HMS Insurance Associates provides employees with one of the industry’s best training, education, and quality assurance programs to make certain they are well equipped to meet your needs.  Whether your needs are for your business or your personal life, our teams of highly motivated professionals are awaiting to serve you.

Our Promise

At HMS, our team of professionals is committed to excellent customer service and is ready to work closely with you to provide the comprehensive and personalized attention you deserve.  We see it as part of our job to protect your assets, minimize losses and reduce your insurance costs.  HMS wants to be more than your insurance agency.  Our goal is to be the place where risk management, loss control, surety bonding and financial planning all come together as a team to work for you.

Mission Statement

Our Mission is to provide a consistently high level of quality service to our customers at competitive, fair prices.  We offer a challenging workplace for our employees and provide opportunity for growth within the organization to anyone with the talent and desire to grow, without regard to race, color, religion, age, sex, national origin or ancestry, marital status, veteran’s status or disability.

HMS will be guided by the following principles in the conduct of its business:

  • We will be a customer focused organization in every way possible.
  • We will be innovative and flexible in meeting our customers’  needs.
  • We will look upon our insurance markets as our partners recognizing that, in the long run, we cannot serve our insurance customers well if we do not serve our insurance companies well.
  • We will conduct our business in an ethical manner at all times.
  • We will strive to be good corporate citizens of our community.
  • We will set high goals for profitable growth but within the context of other guiding principles.
  • We will provide a challenging and rewarding workplace for everyone at HMS and reward performance fairly.

 Community and Charities

HMS reaches far beyond the insurance industry when it comes to supporting our community.   We feel it is our responsibility as a  leader to give something back.  It is very rewarding for us as a company to contribute and actively support so many charitable organizations.   Many of the employees are involved along with HMS in supporting a number of charities including Hopewell Cancer Support, Maryland Special Olympics and Kennedy Krieger’s Festival of Trees.  As is the case with many companies, HMS bears the painful scars from losing friends and co-workers to cancer. This makes supporting the American Cancer Society, Sidney Kimmel Foundation and the Leukemia and Lymphoma Society very special also.  Whether it is through monetary donations, sitting on a board or directors, or direct involvement in fundraising, HMS is proud of the collective measures its executives and staff take to give something back to the community.

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WHAT OUR CLIENTS HAVE TO SAY

"Every time I’ve had to contact HMS for any reason I've always received excellent customer service.  I don’t ever plan to change insurance companies.  HMS is by far the best insurance company that I've ever had the pleasure to do business with.  Very professional group of people!  Thanks for a job very well done!"
              - Diane of Westminister, MD